If you lose money to a scam, you can report the situation to the authorities. Sorry we couldn't be helpful. Lets use an example where you buy tickets but they never show up. Any advice? Danielle is the author of this solution article. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. At a25%discount, youll receive all of Atavions features to help you create a world-class event site. Join us for a free, virtual event for International Women's Day on March 8! Ultimately, you will need to dispute the sale, but the best way to do that depends on the circumstances. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Instead of contacting the credit card company, you need to work with the bank that issued the card. cvent Does canceling the card work. Commands: !ShakespeareInsult, !fordo, !optout. Lets say you intended to sell a ticket for $100 through StubHub. So, you follow the link they gave you, and you make a purchase. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. In other words, tickets that havent gone on sale yet arent allowed. Here's how you can use DoNotPay to appeal fees: DoNotPay recognizes that your time is valuable. According to StubHub there is no set percentage for fees. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Ask the Community Contact Support Your donation today powers the independent journalism that you rely on. The first is that you are searching for tickets on the real StubHub site. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. For example, on the sale of a $100 ticket, the buyer would pay $110. So, I guess Stubhub will never allow me to have my account again, but I don't think I really want to ever use them again anyway. StubHub is a platform where users can legally and legitimately sell their unwanted or unused tickets to events like concerts, theatrical performances, sporting events, and comedy shows. eventbrite What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? I also sent the dispute letter to their legal department. For use of TicketsCandys services,your customers are charged a low fee of 0.9% at checkout which is automatically included in the price of their ticket. StubHub owed him $111.36. The only real solution here is to keep your guard up. According to the Fair Credit Billing Act, you have the right to dispute charges as long as those disputes are made within 60 days of the charge appearing on your credit card billing statement. Your card is charged as soon as you make the booking. Its from the seller, and they say that they are out on that account, but you can go to another resource and get the tickets. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). DoNotPay makes it easier to get compensation for ticket fraud. StubHub isnt the last word in ticketing platforms; and depending on the specifics of your event and tickets, you may want to think about alternatives before investing time in their platform. You can buy tickets on StubHub with all major credit and debit cards. Registering an event on TicketsCandy takes seconds and once youre done, you dont have to wait seven days for your request to be processed. OMG same fucking shit happened to me. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. DoNotPay issues a chargeback to the seller on your behalf, ensuring you receive compensation. You can also report these issues to your state or local government. Naturally, the end results here are as unpredictable as any other method. showclix Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. BigPay initially reduced its credit card top-up limit to RM1,000 per month.Eventually, BigPay increased the limit up to RM10,000 but users are charged a 1% fee for credit card reloads exceeding RM1,000 in a month. We will make the necessary appeals and make the best case for you, making the process fast, easy and successful! Sometimes retailers offer discounts on gift cards. Is it Safe to Buy Tickets on StubHub? We don't accept cash or checks. Jonas Brothers I dont wanna sell on their site and make them money anyway. So I guess it didnt matter too much and was probably just a scare tactic. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Whatever the case Im glad to be done dealing with these clowns. (5 Scams), What Can You Do About Scams on StubHub? Report the fraudulent, missing, or misleading tickets to StubHub by calling the support phone number above or posting on the StubHub Comunity. 1. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. A chargeback occurs when you successfully dispute a charge on your credit card. data I had five open disputes through my credit card company, who initially sided with Stubhub. In order to create a StubHub listing, the tickets event has to be registered in their system. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Since you have a record of their communication, I would drop the chargeback. There are two primary ways this breaks down. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. But in either scenario, it pays to explore other options, too. We certainly hope they do. If you choose to absorb the fees, you keep$99.1. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. Rather, those fees can fluctuate based on factors such as ticket price and demand. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. And if you're buying tickets, look at various sites to see which one has the best price. First seen on December 23, 2013, Last updated on April 23, 2015 You can also use StubHub gift cards and PayPal. You will pay. Accepted payment methods. If you're part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you don't pay it. The Stub Hub rep. told me that it takes Fed Ex 2 days to deliver the tickets (Wednesday) which is 1 day before the game. Which card has the best reputation for backing us up from the beginning? The buyer would have to pay $110 for a $100 ticket. Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. Federal law enforcementin many countries has resources dedicated solely to dealing with scams and fraud. Its no longer giving refunds, just coupons. However, it does mean you wont be able to effectively communicate with potential ticket sellers, nor will buyers be able to contact you about updated ticket pricing. I dropped the disputes, asked my CC company to provide proof they were dropped, which I forwarded to Stubhub. Yesterday, I got an email saying that if I dropped the chargeback, they would give me a refund. To find tickets to buy on StubHub, you can list tickets for sale. You can do this by completing the StubHub event request form, which may be found on their website. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. If you're a victim of fraud on StubHub, here are some measures you can take to report the situation. Now, there are never any guarantees about how this will all turn out. StubHubs website also allows you to see the sold inventory prices, which is helpful when gauging an appropriate price. If StubHub does not refund the ticket, and you did not buy the tickets using a credit card, you can try to file areport with the FTC. Stubhub Learn about the "Stubhub " charge and why it appears on your credit card statement. For invoiced credit cards, the fee is 2.9%, plus a flat fee of $0.25 per each transaction. The company told Marketplace that all of its recent policy changes are intended to be temporary. When StubHub first started, it was a game-changer for the secondary ticket market. sell tickets online for an event Upload any evidence you have and provide your e-signature. You try to contact the seller, and you get no response. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. As event dates get closer, sellers may drop the price to recoup some of their money. Traditional tickets printed at the box office will have to be retrievable by the purchaser in order to conform to StubHubs policies. Please note that StubHub doesnt allow you to list speculative tickets on its platform. While no one likes paying fees on top of ticket prices. While it is free to list tickets for sale, and to browse for tickets, StubHub charges both the seller, and the buyer, during a sales transaction. It means that neither you nor the credit card company has to take a hit in order to make things right. However, it could be an issue if youre trying to sell tickets for a more local event. ticketing software Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Theres a lot happening in the world. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Back to normal and events resume dates get closer, sellers may drop the chargeback, would..., virtual event for International Women 's Day on March 8 done dealing with these clowns an example where buy! Invoiced credit cards, the tickets event has to take a hit in order make. You 're when does stubhub charge your card tickets, look at various sites to see which one has best... To help you create a world-class event site to keep your guard up any fees you paid have record! ; StubHub & quot ; StubHub & quot ; StubHub & quot StubHub... 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