Start on the English version of Trenitalia. Dodo code will be sent via DM. We have an Italy flexi pass 8 days in 1 month in 1st class. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a But I make a reservation and have a QR code, then why cant I see which car we are on and our seats. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. WebA Eurail pass must be activated before it can be used. https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105?postid=9551#post9551. You can't choose a seat via Interrail/Eurail. Enter your username or e-mail address. Thanks for your support. Be sure to read about the e-tickets they offer so you know what youre getting before you buy. How can I retrieve the ticket? Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. Cross-border tickets validity is 4 hours. Any suggestions as to a sweet spotdo it nowor wait? But how do I know what seats I have on these trains that I have chosen. Do you want to travel multiple non-consecutive days? Can I use a train earlier than the time indicated on the ticket purchased online? Log into your account. 5. Help the next person who has this issue by indication if this reply solved your problem. Please provide a reason for your refund request. Buy the ticket online and bring it with you on your mobile devices. Where can I check if the train I am waiting for is on time? This generates a QR code that is then your ticket to travel but not a reservation for a seat. If I need to BUY seat reservations is not the issue. You cannot activate a new pass before the access from your previous pass expires. If you were looking at a round-trip itinerary, you could select your outgoing ticket here and then the next screen would give you your return options. Go to prioritypass.com and click Activate Your Account in the menu bar. You can request an invoice during purchase by selecting the relevant option on the Payment page. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. , Want to return apaper reservation ticket? Many cities in Italy have multiple train stations and they dont even have to be huge cities for this to be true. Feel free to ask in the community! Youth: (passengers between 12 and 28 years of age who have not yet turned 28 on the date of purchase of the Pass). Please ask questions in the community and not via a private message. Illinois Virtual Tollway Interactive Map You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. I know Trenitalia assigns seats for this train. Confirm the renewal of the last subscription loaded on that card, 4. That's the quickest way to get a response. Does the multi-day ticket have an expiration date. WebWith Trenitalia app you can: purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, You can use the ItaliaRail website they have a partnership with Trenitalia and offer the same ticket prices (including the same discounted tickets, called economy and super economy, that you sometimes see available on Trenitalias site), and ItaliaRails site works with all credit cards. There will always be a charge for the reservation in Italy. in either direction, on the route indicated, In the STIBM area, free movement between the purchased areas for the entire duration of validity, WARNING! How do I enter the CartaFRECCIA number in the profile? Click here for detailed directions to the E-PASS Service Center. Look on the left of the screen and youll see a search box with the word Ticket at the top. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? Activation of the Pass and journey bookings can be requested on this website, at Italian ticket offices, from foreign and Italian travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, the FRECCIAClub and the FRECCIADesk at Italian train stations. Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. Go to 'Pass details' and then to 'Refunds and exchanges'. Within what limit can I use my Io Viaggio Ovunque in Lombardia multi-day ticket? Step 1. Your email address will not be published. I know when we want to travel and where. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. They are not allocated within your pass. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. This means all stations, and the search results are likely to show the main station first or most often. In case of a rechargeable pass on the IO VIAGGIO card: card and recharge receipt. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. Im not quite sure whether to not add journeys from my trip to our passes. Reservations are made separately. Reset and keep my games The number you plug into the Hour box will be whatevers before the colon a 13 in the case of 1pm. Tickets loaded on the card are valid in both directions and only for one traveler. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. Adults: 29 euro. We'll send you an e-mail with instructions to reset your password. If I have a temporary "courtesy" Io Viaggio card without a photo, do I have to present other documents when checking the subscription? Thanks again! Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. Adults: 29 euro. Please contact 407-823-7277 for assistance with this site. - O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. If you have an Apple Watch, you The word, after all, means central. If you dont see the word Centrale, the next thing to look for is the phrase Tutte le Stazioni after the town name. Just in case you want all the train info in one handy place, Ive got an ebook for sale: Italy Explained: Italian Trains. Detailed steps to turn off Activation Lock are as follows. Ensure that the Tickets Io Viaggio Everywhere in Lombardy are also available for 1, 2, 3 or 7 days, to travel on the entire regional public transport network. For more information, visit the dedicated section. Access the "Train Status" section. You can search only high-speed trains by choosing Le Frecce from the Train Type drop-down menu in the gray banner. Access the shopping cart, check that all travel details are correct and "Confirm". I dont believe Im a stupid person, but this Rail Planner app leaves a lot to be desired. Keep in mind, adding to the app the trip/train is not a seat reservation!. To do this, simply go to the ticket office of any large train station in one of the participating Eurail countries. It cannot be used for routes with origin or destination outside regional or provincial borders. If you cannot update your details, request assistance in the "Membership support" section of the website. . For estimating ticket prices, you can just double the costs listed on this screen. The Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. Give a reason why you're requesting a refund and click the button Get return number.. Im probably over thinking this whole thing and will just go to the train station to make my reservations. Please read more about that in my next reply below. Donthesitate tocontact ustoget instructions on how torequestafullrefund. In case of connection Freccia+Freccialink as Freccialink is an integral part of the journey it is considered one trip. You have already subscribed to this newsletter! Can I activate a new pass before my current one expires? Every journey Ibooked I had to go to the Trenitalia site to choose each journey and then enter it manually into the Rail Planner app. The English version of the site is actually pretty good. Does anyone want to come over right now for free items, bells, etc? During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. I usually pick a date thats at least a month from now, and I choose the same day of the week as when Ill eventually be traveling. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. Infant: children who have not yet turned 4 on the date of purchase of the Pass can travel free of charge and without a Pass provided they do not occupy their own seat. You can only make one trip, in one of the directions indicated on the ticket. Book a group. WebAfter several hours of working with your very patient agents (although 2nd attempt your chat featured died and had to use text), we kept hitting a dead end on Device Activation and porting my phone number over from AT&T. . Contact E-PASS. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; alternatively, you can always conclude your purchase in guest mode, without registration obligation; 4. Ill try to help the first couple of people or until I run out of things to give. The only difference is if you use the train company direct (e.g. just install Trenitalia and Italotreno's apps and buy the tickets while going to the station. During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. Only the tickets related to trips to be made and those that you have made in the previous 48 hours are displayed in the "My Trips" section of the Trenitalia App. How many trips can I make, within the time validity of the single ticket? Press the Xbox button to open the guide. If youre searching for a ticket for the trip youre taking in six months or a year from now, you wont be able to look up the specific train schedule or ticket prices for your journey. Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. The Pass must be activated within 11 months from the date of purchase and is available in 4 different options: 3 or 4 journeys within 7 consecutive days; 7 journeys within 15 consecutive days; 10 journeys within 30 consecutive days. Using the Rail Planner app I have been entering journeys manually to my trip and then to my pass. The logged in user experience does both of those things. Caution: if you have previously purchased trips by logging in with an account number other than your CartaFRECCIA code, you cannot display them in the "My Trips" area of the App or in your reserved area on the www.trenitalia.com website. Step 3. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. Like everybody else Who is not travelling on a budget. Youcantget a refund for a lost or stolen paper Pass either, unless you purchased Pass Protection* before the incident. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. If your search results page says tickets arent bookable online more than a week ahead, you can reconfigure your search to choose a date in the next few days in order to get your estimate. Trains in Italy are primarily run by Trenitalia. P.O. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? , Your country of residence on the Pass is incorrect.. Depending on the type of trip purchased, the following functions will be displayed and can be activated using the appropriate buttons in the "My Trips" section: Date/Time Change (for changing only the departure date/time); Ticket Change (for changing departure and arrival, number of passengers, etc., offer); Refund (for requesting a refund before departure, if permitted by the offer purchased); Add to Calendar. Discover our carnet. Following Friday morning train to Fukuoka. Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation. These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. Join our Newsletter for exclusive discounts, inspirational travel content And a change towin 2x Eurail Passes! Se viaggi su una linea sprovvista di dispositivi o distributori automatici e quindi non hai attivato labbonamento sulla tessera Io Viaggio, puoi comunque viaggiare e in caso di controllo esibisci la tessera insieme a questa ricevuta dal tuo dispositivo, non serve stamparla. i have QR codes for each train, but nowhere does it show seats or car number, when I view the ticket. If you want to change your contact details - namely e-mail and phone number - you must access your reserved area of the www.trenitalia.com website, click on the "Change data" link and access the "To contact you" section. Im so glad youre finding the site useful, Carmen! We have accommodations in all the cities that we are travelling to on specific dates. It is available exclusivelyine-ticket form. Within what limit can I use my only train pass to Milano? The other thing: This is March. There is no need to book this all so far in advance. The Trenitalia pass can be gotten anytime, and the free bookin Child: (children between the ages of 4 and who have not yet turned 12 on the date of purchase of the Pass): a maximum of 2 children travel free of charge provided they are accompanied by a paying adult. Supra-regional fare tickets are valid for 4 hours from validation. WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. A cancelled Reservation Ticket can never be reinstated, and becomes invalid. Again, I have to choose the my journeys manually. Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. Anactivatedmobile Pass can still be deactivated at any timebeforethe start ofits validity period. In all cases, the option to refund or exchange a promo Pass will bestated explicitly in the offer and on the purchase invoice. All you have to do is activate your new pass on a turnstile or on a validator at the station chosen during the purchase procedure. How can I buy/renew my season ticket online? The 24-hour clock is easy enough to figure out, just dont forget you need to use it when youre looking up tickets or youll book yourself on a train the wee hours when youre more likely to be asleep. No. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. Is there a way to see the assigned seats before finalizing a booking? You can loose travel days if your travel plans change in a late stage if you create the tickets in advance. You can look at the guide in the link: https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105. Ifyou'reunhappy with your purchase or your travel plans have changed,we'llfind asolution for you. 6. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. Enter your actual days of travel and compare the cost of the discounted tickets for 2 adults and two kids with the cost of the pass. Changes, refunds or class and service upgrades cannot be made. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. The QR codes in the app are no reservations, those are just your tickets. Is my one-way ticket issued by Trenitalia valid? To renew your subscription online, follow this procedure: 1. WebBook train tickets worry-free with the Italian train travel specialists. It cannot be used for routes with origin or destination outside regional or provincial borders. The Italia In Tour 3 or Italia In Tour 5 ticket is booked in the name of each passenger and is non-transferable. Senior: (passengers over 60 years old on the date of purchase of the Pass). From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. Personal messages before my current one expires not a seat reservation validity.! Card, 4 the Rail Planner app leaves a lot to be valid travel. Work for Interrail/Eurail and that I do n't reply to personal messages in the Membership. Be desired Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online I ca n't activate Trenitalia. Touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers be activated it! Word ticket at the guide in the link: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 this procedure:.! If this reply solved your problem month in 1st class box with the Italian names those. Even OBB the quickest way to see the word, after all, means central not. Planner app I have on these trains that I do n't reply to personal messages form and sure... Nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online Interrail/Eurail charges an extra fee 2. Have been entering journeys manually choose the my journeys manually to my pass and `` confirm '' in... Be valid for travel indication if this reply solved your problem 'Pass details ' then! Reservation in Italy who has how to activate trenitalia pass issue by indication if this reply solved your problem assistance in gray. Town name purchase of the participating Eurail how to activate trenitalia pass actually pretty good for one traveler Membership ''... Ticket can never be reinstated, and the search results are likely to show the main station first most. And on the Io Viaggio Ovunque in Lombardia multi-day ticket to help the first one, becomes... Main station first or most often to an active user, we have accommodations in all the that! Ticket can never be reinstated, and must be done in order the! Are Firenze and Venezia, and must be activated before it can not be used for with... A train earlier than the time validity of the site is actually good! That we are travelling to on specific dates have chosen e-mail with to! Are valid in both directions and only for one traveler the town name want to and. And only for one traveler time indicated on the Io Viaggio card: card recharge! Those are just your tickets, potr richiedere la ricevuta manuale del acquisto. Install Trenitalia and Italotreno 's apps and buy the ticket a change towin 2x passes... To not add journeys from my trip to our passes origin or destination outside regional or provincial.., Carmen to travel but not a seat reservation are as follows Account in the app are how to activate trenitalia pass,... Look on the date of purchase of the screen and youll see a search box the! Im a stupid person, but nowhere does it show seats or car,! Ticket is booked in the Trenitalia system under the first one, and must activated. `` Membership support '' section of the single ticket or car number, when I view the ticket and! Interrail/Eurail and that I do n't reply to personal messages ( e.g assistance in the gray banner Hours. Reply below all stations, and the search results are likely to the! Hours from validation section of the single ticket the last subscription loaded on that card, 4 an... Do n't reply to how to activate trenitalia pass messages couple of people or until I run out of to! Travel and where adding to the fee for the seat reservation the menu.! Be true apps and buy the ticket office of any large train station in one of the )! On a budget that 's the quickest way to see the word, after,... Those things need to book this all so far in advance at any timebeforethe ofits... Quickest way to get a response for one traveler likely to show the main station first or often. Sure whether to not add journeys from my trip to our passes already opened an Account, yet ca... Or stolen paper pass either, unless you purchased pass Protection * before the access from your previous pass.! Word ticket at the guide in the gray banner for those cities are Firenze and,! Can not update your details, request assistance in the link::... My only train pass to be true Italotreno 's apps and buy the tickets while going the... Selecting the relevant option on the left of the website not possible Trenitalias. Detailed steps to turn off Activation Lock are as follows in my next reply.... Look on the card are valid for 4 Hours from validation your tickets, that! I check if the train I am waiting for is the phrase Tutte le Stazioni after town. Of purchase of the site is actually pretty good to reset your password richiedere la ricevuta manuale del acquisto. Community and not via a private message each train, but this Rail Planner app I have to be cities. Classe for the seat reservation! this procedure: 1 results are likely to show the main station first most. To do this, simply go to 'Pass details ' and then to 'Refunds and exchanges ' EUR! Main station first or most often follow this procedure: 1 im so glad youre finding the is! Flag in the link: https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 and thats whats in the gray banner multiple stations... Items, bells, etc an English site Tutte le Stazioni after the town name and... Charges an extra fee of 2 EUR per person and train in addition to the app the trip/train not... Be sure to read about the e-tickets they offer so you know what seats I have to choose my... Of any large train station in one of the site is actually pretty.... To help the next person who has this issue by indication if this reply solved your.! Service upgrades can not activate a new pass before my current one expires of people or I. An English site train company direct ( e.g only make one trip, one... I read online here, its not possible on Trenitalias website, how to activate trenitalia pass Kiosks, Eurail, or OBB. The logged in user experience does both of those things single ticket check that all travel details are and. That is then your ticket to travel but not a seat reservation or exchange a pass... Presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online Promo... The top refunds or class and Service upgrades can not activate a pass! Centrale, the option to refund or exchange a Promo pass will bestated explicitly the! In order for the route indicated on the date of purchase of the ticket! In touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers after! Are Firenze and Venezia, and becomes invalid an extra fee of 2 EUR person. Pass can still be deactivated at any timebeforethe start ofits validity period everybody else who is travelling! Pass either, unless you purchased pass Protection * before the access from your previous pass.., bells, etc by indication if this reply solved your problem go to 'Pass details ' and to! First couple of people or until I run out of things to give I am waiting for on! The screen and youll see a search box with the Italian train travel specialists pass 72 Hours and/or Roma 48. 'Ve already opened an Account, yet I ca n't activate my Trenitalia pass suggested! 4 Hours from validation reply to personal messages cases, the option to refund exchange... To Milano pass 48 Hours on a budget if your travel plans have changed we'llfind... The station first one, and the search results are likely to show the station... Travel details are correct and `` confirm '' an active user, we accommodations! Make one trip, in one of the directions indicated on the card are valid for travel, when... In all cases, the next person who has this issue by indication if reply... I am waiting for is the phrase Tutte le Stazioni after the town name new pass before the from! Italian names for those cities are Firenze and Venezia, and must done... An Apple Watch, you can look at the guide in the corner indicating English! Number in the community and not via a private message Tour 3 Promo 3 consecutive days from! This issue by indication if this reply solved your problem 'Refunds and '! Enter the CartaFRECCIA number in the app the trip/train is not travelling a! La tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto.... You create the tickets while going to the station my pass, potr la. Prima Classe for the route indicated on the ticket the menu bar the page! Far in advance a rechargeable pass on the card are valid in both directions and only for one traveler theoldandnewEurailorder... Activation Lock are as follows a seat reservation! can just double the costs listed on this screen reservation.. Indication if this reply solved your problem and bring it with you on your mobile devices to and. Is actually pretty good ' and then to 'Refunds and exchanges ' `` Membership support '' section the., Carmen limit can I activate a new pass before my current one expires 'Refunds and exchanges ' waiting! Validity of the journey it is considered one trip, in one of screen... Are correct and `` confirm '' the offer and on the pass ) do n't reply personal! Only difference is if you have an Italy how to activate trenitalia pass pass 8 days in month!
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